Sunday, 16 January 2011

How To: Choosing a salon and getting the most from a consultation

A good consultation is key to getting a good service.  I feel, alot of things can be said about a stylist with a good, thorough and clear discussion.  I have witnessed some potentially great stylists lose a future "lifer" client because they can't nail their consultation.  Sometimes, no matter how good a stylist's reputation, they just won't click with.  It's nothing personal and nothing against their skills but you will not always imagine the same result as they do.  In order to get the best you can, a good, indepth consultation is the key.

Here I hope to give you some good tips on how to get the most from your hairstylist before you even get to the backwash.

- Check the reviews!  Loads of larger towns and cities have reviews floating about the web - check them out!  It gives you a great feel for the type of salon it is and how they work. It's also great to see the negatives (no one thing is perfect!) but someone's negative may very well be your positive.

- Get a price list.  If you are on a budget, DON'T be frightened to know what you'd be paying first.  Sometime popping in for a pricelist is a great way to get a quick nose inside the salon, see how you are greeted and have a look at some stylists working.  There is nothing worse than having someone in the chair who asks you mid-service what the price is and gives you the face that says they aren't happy.  Or WORSE, they literally can't afford it.  I don't know what to say, they don't know what to say.

- If you have questions about prices, services or anything else, don't be afraid to phone in and ask.  This is great if you are on the shy side as it's anonymous.  You won't be bothering anyone.  I answer several calls a day that are simply queries with no bookings.  I would suggest however, NOT phoning for advice on how to colour/what to do with you hair.  They can't see you, it's not fair to anyone.  For people who do this to me, I won't get into it.  I ask them to come in for a consultation. 

- Ask a salon what their policy is on consultation.  Some charge.  Most do not.  I don't think they should, mind you, but that's a whole other topic.  Some will do consultations on spur of the moment, others prefer to book time out for them.  Try to aim for the beginning or end of the opening hours if you are just going to pop in.  Don't be disheartened if they ask you to come back because they are busy.  That means they want to give you individual time that they don't have right now, or they have clients they don't want to keep waiting or are running behind on their schedule.  These are all good things - they want to keep their clients happy!

- Do not badmouth other salons.  It's rude.  Noone likes clients who do this.  It's a small world.  I've has people bitch about other salons and I trained with some of these girls.  They are my friends.  By all means, expain what you weren't happy with but don't mention names or places.  No-one likes to have these clients, because one day, you can guarantee they will do it their new favourite stylist. 

- Listen to what they say.  For example, if you previously had bleach blonde hair, dyed it black and then want to go back blonde but the stylist advises you that the procedure is too damaging to your hair, LISTEN.  She is telling you this so your hair doesn't become further damaged or worse, snaps off.  If you truly believe that she is not correct, get a second opinion by all means. Or a third.  But don't go round every salon in town til you get the answer you want to hear.

- Bring pictures if you don't know what you want.  But, be realistic.  Angelina Jolie hair will not turn you into Angelina herself.  Try to cover the faces in the pictures and then look at the hair.  Don't expect your hair to be an exact replica.  Texture, type and the original hair cut all play a part in the finished product.

- Be honest.  If you don't straighten your hair, but you will need to style the cut you want in pictures, tell the stylist.  That way, they can give you options that best fit your needs.  If you've got bleach under all that colour, tell us.  Alright, you may not get the colour you want, but at least your hair won't snap off.  (Yes, this has happened.)

- Be realistic about your upkeep.  If you can't afford to get a haircut every 6 weeks but can't bare your pixie crop looking overgrown, don't get it cut in the first place.  You'll be moaning you look a mess all the time.  Bright colour needs topping up more often, so expect it to fade if you can't keep up with it. 

- Be on time for your appointments.  I know sometimes, life happens, but if you are going to be more than a few minutes late, even for a consultation, you can throw off a stylist's whole day sometimes.  For actual cuts, on a busy day, I will usually allow 15 minutes of delay, anymore than that and you'll have to reschedule.  Phone in if you are going to be late, it's just polite.  As for cancellations, please do it in a timely fashion.  The worst thing is leaving it til five minutes before your appointment, it's a slot that can't be filled.  Again, sometimes things happen, which we understand, but people who repeatedly do this do themselves no favours.  If say, you were desperate for a last minute appointment but I have very little time, I am not going to squeeze it in for the person who doesn't show up appropriately. 

Well, I think that's all I can think off!  I may add to this post as time goes on! 

Have a good day everyone!

Tuesday, 11 January 2011

A Further Introduction

I suppose I just want to lay some groundwork about what I  work with, products, chemicals and equipment specifically so you guys can have some kind of ideas as to how I work.  I shall try to apply this to other brands if need be, but it can be difficult if you don't use them regularly. 

In my salon, we mainly work with L'Oreal professional hair colour.  This includes the Majirel range (with subranges Majiblonde, Majirouge, Majicontrast and Majimix), Inoa and Color Supreme.  We've also worked with Tigi Colour and Goldwell, so I have some understanding of these products and their colour numbering system.

For pre-lightener (bleach) we've dabbled in a few brands but we primarily use L'Oreal, Affinage and Tigi.  I've used several other brands outside of work.  For perming and permanent straightening we use Goldwell and Matrix.

As for styling products, we use and stock almost all Tigi ranges, although I have experience with L'oreal Professional and GHD.  I've also tried many low-end products and I will keep trying low-end products. 
Heating equipment varies and is usually purchased from our wholesaler.  We do however, use exclusively GHD flat irons to straighten hair. Brushes and other tools also vary from professional brands down to low-end.

I like to think I am pretty well versed in what I do know, so if you have any questions regarding any of the brands I've mentioned, please ask away, I'll do what I can!

Things I have planned to post soon:

- How To: Consultation and getting the most from it.
- Photo Tutorial: A French pleat for fine/sparse hair.
- Basics: Colouring your hair at home.

Thanks very much for all the follows ladies and gents, I truly appreciate it!

Monday, 10 January 2011


Hello everyone!

Just a quick post to introduce myself! 

My name is Chloe, I'm 24 and a hairstylist from Wales, UK. 

I've been qualified for two years - I started training in 2006.  I decided to start this blog as I love hair and I love talkingabout hair.  I can't resist bursting into hair discussions on Twitter!  I'm really interested in the science and mathematics behind hairdressing - you'd be surprised how much there is! I'm still learning new things all the time and I hope to share some of these things with you!

I started hairdressing at the relatively late age of 19, I'd finished school, attended college and took some very academic A Levels but absolutely hated it!  As a result I barely gained grades at all.  I took a year out from study to work part time in a customer service job and hated it so much that I applied for hairdressing college four months in and gained a place! I've been doing it ever since and I'm glad I took the plunge. 

As for my own hair type, I have red (dyed) hair - I usually dye it the shade 6.66 (Extra Red Blonde) and top this up with various pillar box red semi-permanent colours - but sometimes I'll play about with whatever odds and ends we have left in work!  There isn't a colour I haven't been, my most recent colour changes have been orange, platinum and blue! 
I have finely textured hair and not an awful lot of it on top, I have to be careful with how I cut and style it so that I don't show off too much scalp.  Last year I shaved about half of my head into a mohawk style and I've been growing it for 11 months - it got so short that I couldn't do all that much to have a change and I really fancy having longer hair!  So right now, I find it hard to style, as it's lacking a decent shape.

I'm currently working on preparing some blog posts - I want to do a mix of science based articles, how to's, tutorials and reviews.  I'll be photographing a 'hair-up' piece tomorrow evening and I know that some of my first posts will cover the basics of hair colouring.  I would like to know if you have any specific requests or suggestions, you can email me at, tweet me @CherryfiedChloe or leave a comment in this post.

Thank you!